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Support
What if I need help or have a question?
We're here to help. The easiest way to reach us is through the contact form at carespondence.com/contact. You can also email us at hello@carespondence.com or call us at 1-844-253-3722. A real person will get back to you. We're always looking for ways to make Carespondence more helpful for caregivers. Your questions, feedback, and suggestions go a long way in shaping what we build next.
Privacy & Security
Is my care information private?
Care information is only visible to the caregivers you have personally invited to a care record and when you choose to share care records with another.
Who can see the care logs I enter?
Care logs are only visible to the caregivers who have been invited to that care record. You control who has access by managing who you share your invite code with.
Pricing & Trial
How much does Carespondence cost?
After your free trial, Carespondence is $9.99 per month or $59.99 per year. The monthly plan gives you the flexibility to pay only for the months you need, with no long-term commitment. If you're in it for the long haul, the annual plan saves you about 50% compared to monthly.
Can I subscribe before my trial ends?
Your free trial runs for the full 7 days before a subscription is required to log entries or share reports. If you decide to subscribe sooner, you can select a monthly or annual subscription by tapping the profile icon in the upper right corner to open the Settings menu, then tap Subscriptions to make your selection.
Can I cancel anytime?
You can cancel your subscription at any time from within the Carespondence app by tapping the profile icon in the upper right corner to open the Settings menu, then tap Subscriptions. Within the Subscription menu, you can opt to select “Cancel my plan.” Canceling stops your subscription from renewing at the next cycle. If you cancel mid-month or mid-year, you'll continue to have access through the end of your current billing period.
What happens at the end of my trial?
After your 7-day free trial, you'll be prompted to choose a subscription plan to continue using Carespondence. Your care records and everything you've logged during the trial will be waiting for you when you subscribe. If you choose not to subscribe at that time, you will still be able to access the existing care entries in your care record.
Features
What kinds of care can I log?
Carespondence covers 16 care task categories including medications, meals, vitals, mobility, and more. Logging is tap-based, so you can capture what happened quickly and get back to caring. Most fields are optional, so you can log what is relevant to your situation and leave the rest blank. There is also an Other Entry category where you can log and title anything that doesn't fit a standard category, giving you the flexibility to capture care details unique to your situation.
Can I track medications?
Yes. Carespondence has a care task dedicated to logging medications. It includes fields for medication name, dosage, frequency, and route of administration. We know medication names can be hard to spell, so we've included an auto-complete function for many commonly administered medications. If your medication isn't in the auto-complete database, you can still log it by typing the name manually. Wish your medication was included? Let us know at hello@carespondence.com and we'll do our best to add it.
Can I track vitals?
Yes. The vitals care task lets you log blood pressure, temperature, pulse and heart rate, respiratory rate, oxygen saturation, and blood sugar. You only need to fill in the readings that are relevant to your situation. You can also add notes, upload photos, and flag an entry as a new concern or a change from usual if something stands out.
What is the care timeline?
The care timeline is the heart of the Carespondence app. It's a continuous, chronological record of everything that has been logged for a care recipient. Every entry, across all caregivers, flows into one organized timeline so you always know what happened and when. From the timeline, you can sort entries by date range, task type, or caregiver, making it easy to find a specific entry or focus on certain activities. The timeline also serves as your home base in the app, giving you quick access to the care recipient profile, caregiver profile, and the log care menu all from one place.
Can I add photos and notes to a log entry?
Yes. Each care task includes an optional photos field where you can upload up to 9 photos per entry. You control which photos Carespondence has permission to access. This makes it easy to snap a picture of a blood pressure reading, a medication bottle, a meal, or anything else that helps tell the full story of care. Photos appear in the care timeline and are included when you generate a care report. Each entry also includes an optional notes field where you can add any additional context you want to capture.
Can I edit or delete a care entry?
Yes. From the care timeline, tap the three dots to the right of any entry to edit or delete it. If you select edit, you'll be taken back to the original entry fields where you can make any changes and resave. This is helpful if something was logged incorrectly, if the time needs to be updated, or if you want to add a flag to an entry after reflecting on it.
Can I set reminders?
Yes. Carespondence includes care reminders to help ease the mental load of keeping track of what needs to happen and when. To set a reminder, choose the care task type, select the care recipient the reminder is for, and set the time. If it's something that needs to happen every day, simply check the daily reminder option to make it recurring. There is also an optional notes field where you can add specifics, for example selecting medication and noting "See if she needs Advil after her physical therapy appointment." Once saved, your reminder will notify you at the time you set.
What is the flag feature?
Each care task includes an optional flag field that lets you mark an entry as a New Concern, Change from Usual, or Needs Follow Up. This is a simple way to highlight something that stands out without having to write a detailed note. Flagged entries appear in a highlighted box in the care timeline and care report, making them easy to spot and ensuring the people who need to know won't miss them.
What is the Concern care task?
The Concern care task is a dedicated way to log something important that doesn't fit neatly into a routine care entry. You can categorize a concern as a Fall, New Concern, Change from Usual, Needs Follow Up, or Other. Like all care tasks, you can add notes and photos to provide more context. Concern entries are highlighted in the care timeline and care report so they stand out and are easy to find.
Getting Started
How do I set up a care recipient profile?
Setting up a care recipient profile is the first step after creating your account. You'll start with the care recipient's name and a simple confirmation that you have permission to document their care. From there, most fields are optional and you can fill in as much or as little as is relevant to your situation. This includes known allergies, medical conditions, emergency contact information, and contact details. You can also add notes and upload helpful documents like a care plan or medication list so everything important is in one place from the start.
How do I add another caregiver?
Once you've set up your care recipient profile, you can generate an invite code to share with additional caregivers. From the timeline, tap the care recipient at the top to navigate to their profile and select "Generate Invite Code." A code will be automatically copied. Share that code with anyone by selecting email, text, or copy. Once you’ve shared the code, the other caregiver will create their own Carespondence account and enter the code by selecting "Use an Invite Code" when adding a care recipient. Invited caregivers can follow along with the care timeline at no cost. If they also want to log care activities or send reports, they will need their own Carespondence subscription.
Can more than one person log care?
We know caregiving situations vary. Whether you're coordinating with family members or working alongside a professional caregiver, you can invite others using a unique invite code. Invited caregivers can follow along with the care timeline in the app at no cost. If they also want to log care activities or send reports, they will need their own Carespondence subscription.
Can I track care for more than one person?
Yes. If you're caring for more than one care recipient, you can set up separate profiles for each person and switch between them in the app. This allows you to maintain separate care records for each person you care for, all within one place.
Is there a limit to how many caregivers I can add?
Carespondence is designed to support real caregiving teams. You can invite additional caregivers using a unique invite code, and they can follow along with the care timeline in the app at no cost. If an invited caregiver also wants to log care activities or send reports, they will need their own Carespondence subscription. Most care situations involve a small group of family members or professional caregivers, and the app handles that well. If you have questions about a specific setup, reach out to us at hello@carespondence.com and we'll help you figure out the right arrangement.
What is a care shift and do I need to track one?
For most caregivers, the answer is no. By default, Carespondence keeps your care session continuously active so you can log care whenever it happens without needing to clock in or out. This works well for family caregivers who provide care throughout the day as needs arise. If you need to track specific start and end times for care shifts, you can turn off the Continuous shift setting in your caregiver profile. This allows you to manually start and end a care session, and the start time, end time, and duration will appear on the care timeline and care report. You can adjust this setting at any time in your caregiver profile.
About the App
What is Carespondence?
Carespondence is a mobile app designed to make care documentation and communication easier for caregivers. It gives you a simple way to log care in the moment, keep everything organized in one place, and share updates with the people who need to stay connected to care.
Who is Carespondence built for?
Carespondence is built for anyone who is actively involved in caring for someone at home. That includes family members who have stepped into a caregiving role, as well as professional in-home caregivers who need a fast, reliable way to document the care they provide.
Is Carespondence available on iPhone and Android?
Yes. Carespondence is available on both iOS and Android. You can find it in the Apple App Store and the Google Play Store.
